Editorial Reviews
Review
"This insightful and practical work should be required reading for managers, physicians, nurses, allied health caregivers, and support staff, in order to overcome barriers to communication and change in dealing with an increasingly complex patient and employee base. I highly Andorse this excellent book written by these outstanding authors." (Donald R. Oxley, vice president and executive director, Kaiser Permanente)
"A superb and complete reference guide on cultural diversity. This book provides insight into why health care providers do not reach their potential in differentiating themselves in the health care marketplace. Should be read by all health care providers—a side of health care that is all too often forgotten." (James T. Yoshioka, president, MedCenters Division)
"Managing Diversity in Health Care tackles a difficult topic that can no longer be considered optional for any health care professional. The authors have done an excellent job balancing theory, facts, and statistics with an understanding of the 'cultural software' we all possess. This book forces us, as health care professionals, to question the assumptions we have about our patients and offers concrete suggestions and resources for fighting against stereotypes in our work." (Kathryn Johnson, CEO, The Healthcare Forum)
Book Description
Cultural Diversity as a Strategic Advantage
This insightful and practical work should be required reading for managers, physicians, nurses, allied health caregivers, and support staff, in order to overcome barriers to communication and change in dealing with an increasingly complex patient and employee base. I highly Andorse this excellent book written by these outstanding authors.
--Donald R. Oxley, vice president and executive director, Kaiser Permanente
As reflected in new cultural competency requirements for health care organizations, sensitivity to and understanding of cultural diversity have become mandatory for health care professionals. However, most health care professionals have little or no training on how to deal with the challenges of cultural diversity. With Managing Diversity in Health Care, you'll learn effective strategies fundamental to creating a culturally diverse health care organization.
This essential handbook provides you with the necessary knowledge and tools to become more responsive to culturally diverse patient and staff populations. The authors show how to build diverse teams, deal with the thorny issues of prejudice and bias, and communicate effectively within a diverse health care setting.
Managing Diversity in Health Care : Proven Tools and Activities for Leaders and Trainers (Jossey Bass/Aha Press Series)
Managing Diversity in Health Care: Proven Tools and Activities for Leaders and Trainers (Jossey Bass/Aha Press Series),Lee Gardenswartz,Anita Rowe,Jossey-Bass,0787940410,Administration,Diet / Health / Fitness,Health & Fitness,Health Care,Health Care Delivery,Health Care Issues,Health Services For Special Classes,Health and hygiene,Health/Fitness,Medical care,Minorities,Transcultural medical care,United States,Cultural studies,Emergency services,Health & Fitness / Health Care Issues,Health systems & services,Multicultural studies,Social issues,USA
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