Reengineering for Results: A Step-By-Step Guide
Editorial Reviews
Dorothy L. Sawyer, MN RN, Review excerpted from the Journal for Healthcare Quality, Vol. 20, No. 4
"Reengineering for Results: A Step-by-Step Guide is a skillfully written, practical publication for use by anyone involved with organizational change....This step-by-step guide takes the reader beyond theory and into the realm of practical application. The authors provide ample diagrams, tables, case histories, and other tools, including a description of how the design team should prepare its presentation....From beginning to end, it is a useful resource for either large-scale organizational change or single-department or process redesign."
Book Description
For middle- and senior-level managers who are considering or implementing a reengineering initiative, and for members of redesign teams, this five-phase guide will hasten a successful completion of the process.
The book begins with assessments to help you determine the extent of your reengineering projects - from quick hits to cross-functional business units. No matter which type of project it is, you will learn:
* Six easy tools for conducting an organizational diagnosis.
* How to redesign work processes from a customer perspective.
* How to successfully communicate and sell the benefits of change internally to stakeholder groups.
* How to take a critical look at the new work processes to determine resource requirements.
* How to tell when a reengineering effort is headed off course (and what to do about it).
* How to sustain reengineering successes through revised measurement systems and continuous learning.
The book sums up with 12 pointers and pitfalls learned from companies that have successfully reengineered.
Reengineering for Results: A Step-By-Step Guide
Reengineering for Results: A Step-By-Step Guide,Robert Janson,Dennis Attenello,John A. Uzzi,John A. Uzzi,Quality Resources.,0527763039,Business / Economics / Finance,Education,Management,Organization Development,Organizational change,Personal & Practical Guides,Reengineering (Management),Reference,Strategic planning,Structural Adjustment
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