Linkage, Inc.'s Best Practices in Knowledge Management & Organizational Learning Handbook

Linkage, Inc.'s Best Practices in Knowledge Management & Organizational Learning Handbook

Editorial Reviews
Book Description
Through in-depth "how-to" case studies, over 100 "take-away" exhibits, and research from the world's foremost organizations, this best practice handbook provides practical, easy-to-apply training, models, tools, research and other essential elements for designing, delivering, evaluating and learning successful KM/OL programs. Included in the handbook are: Microsoft, AT&T, Hewlett Packard, Shell Oil Company, Ernst & Young, the World Bank, Buckman Labs, Norske Skog Flooring and more! The "how-to" case studies define KM/OL lexicon, evaluate return on investment, explain how to create a business case for KM/OL, and detail all stages of the KM/OL process.

What You'll Find Inside:

"How-to" Case Studies: Learn how world-class organizations made effective use of knowledge and reinforced learning to create a lasting change in corporate culture and organizational performance including Buckman Labs' 20-year KM/OL program, Microsoft's taxonomy management system, and Hewlett Packard's integrated KM/OL system.

Models: Benchmark against specific KM/OL models, including: Microsoft's Knowledge Management Architecture; AT&T's Information Knowledge Enterprise; Hewlett Packard's learning community; and the World Bank's Pillars of Knowledge Sharing.

Tools: Learn how to implement cutting-edge KM/OL tools, including: Massachusetts General Hospital's causal-loop diagrams; Microsoft's stakeholder survey; Ernst & Young's balanced scorecard for performance evaluation; and the World Bank's thematic self-assessment and KM action tool.

Training: Choose among best practice training interventions, including Norske Skog Flooring's experiential learning; InFocus' Fusion Workshops; Ernst & Young's Center for Business Knowledge; Shell Oil's communities of practice.

Research: Apply trends and findings from this book to build a businesscase within your organization. Learn about: top critical success factors for designing and delivering KM/OL initiatives; most popular evaluation methods; technologies needed; budgets required; and more!

Linkage, Inc.'s Best Practices in Knowledge Management & Organizational Learning Handbook,Phil Harkins,Louis Carter,Linkage Inc,0967796512,Business & Economics,Business & Economics / Training,Business/Economics,Mail Order,Business,Employees, Training of,Knowledge management,Organizational learning,Training

English Books:

1. Managerial and Organizational Cognition : Theory, Methods and Research
2. Managing Know-Who Based Companies: A Multinetworked Approach to Knowledge and Innovation Management
3. Multiunit Organization and Multimarket Strategy (Advances in Strategic Management)
4. New Product Development : An Empirical Approach to Study of the Effects of Innovation Strategy, Organization Learning and Market Conditions
5. Organizational Behavior : [essentials] with Online Learning Center access card
6. Organizational Knowledge in the Making: How Firms Create, Use, and Institutionalize Knowledge
7. Organizational Learning and Competitive Advantage
8. Organizational Learning and Technological Change (Nato a S I Series Series III, Computer and Systems Sciences)
9. Organizational Learning (Organization Science)
10. Organizational Learning: Relational-Constructionist Approaches. A Special Issue of the <i>European Journal of Work and Organizational Psychology</i>

English Books

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