Zap the Gaps! Target Higher Performance and Achieve It!
Editorial Reviews
Amazon.com
Brief, reality-based business fables are all the rage these days, as consultants, strategists, and other savvy professionals seek interesting, reader-friendly ways to present their latest ideas. Zap the Gaps! continues in this genre by weaving a highly practical and easily adaptable program for improving workplace performance into a solidly informative tale--this time about the trials and tribulations at a large computer firm's troubled customer service center--that most corporate denizens will quickly identify with. Ken "The One-Minute Manager" Blanchard teams here with problem-solving specialists Dana Robinson and Jim Robinson to present the enlightening story of Dyad Technology's discovery and implementation of their anachronism-based GAPS approach for finding and resolving the root causes of many common business problems: (G)o for the Shoulds, (A)nalyze the Is, (P)in Down the Causes, and (S)elect the Right Solutions. By demonstrating how an "actual" company might absorb and initiate their strategy, the authors clearly show how it can aggressively bridge the spaces "between what is and what should be" and realize the true meaning behind their emphatically punctuated title. --Howard Rothman
Harvey Mackay, author of the New York Times bestseller, Swim with the Sharks without Being Eaten Alive
A gem of a management book, guaranteed to help improve your company's performance no matter what business you're in!
Zap the Gaps! Target Higher Performance and Achieve It!
Zap the Gaps! Target Higher Performance and Achieve It!,Kenneth H. Blanchard,Dana Gaines Robinson,James C. Robinson,William Morrow,0060503009,Business / Economics / Finance,Decision making,Entrepreneurship,Human Resources & Personnel Management,Leadership,Management,Organizational effectiveness,Performing Arts,Performing Arts/Dance,Problem solving,Reference,Business & Economics / General
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