Organizational Transformation : A Manager's Guide
Editorial Reviews
Book Description
Success in business means doing better than the competition. Typically this means being able to deliver products faster, always meeting delivery dates, never having defects or warranty claims and reducing costs so that you can sharpen prices.
There is a simple, well proven methodology that can be used to achieve these goals.
The first step involves defining the critical success factors and setting challenging but realistic improvement goals.
The next step is to select the business process that has the greatest impact on these success factors. In most businesses this would be the order fulfilment cycle. The process is analyzed to find what goes wrong and why it goes wrong.
The process is then modified to fix the root causes to ensure problems to not recur. This is done over and over again, fixing the biggest problems first then the smaller ones so that over time performance improves, costs go down, quality improves, cycle times get faster.
Why does the methodology work so well? Most performance problems have simple solutions and are organizational in nature. They don't get fixed because people are so busy doing the day to day work. By using a methodology to systematically improve performance you can, over time, bring about dramatic improvements.
The methodology is based on well established techniques such as quality management, socio technical analysis and process re-engineering. All have been researched for decades, they are sound reliable and effective.
This is valuable to you as an owner or manager because every dollar saved is money in your pocket. Improvement in perceived quality or responsiveness provides an competitive advantage enabling you to charge a small premium.
From the Author
This book was originally written as a handout for my seminars and as a freebie on my website. Here are a few of the comments I have received.
Rita Brogan, CEO of Pacific Rim Resources wrote: "In this rapidly changing economy, Michael Hick's book provides thoughtful and practical guidance to help companies get, and keep ahead of the curve."
Andrzej Goralczyk, President of the Polish Productivity Centre wrote: "I found your book on organizational transformation to be a very good and complete guide for the management of organizational change and restructuring projects. I am preparing training workshops and seminars for company managers and young management consultants. I am going to base the curriculum on your book because of its excellent and very logical structure and contents."
Brian R. Bell, a manager with Transamerica Distribution Finance wrote: "I found your book very informative at the beginning of my project to re-engineer business processes. Now, further along this path, it was interesting to see how many of the details you describe have come up.
Business is indeed a set of processes organized and moving towards a common goal. Your book clearly outlines guidelines for improving these processes, and hence, a company's performance.
The sensitivity towards cultural issues by soliciting feedback and involvement is a very real and important topic in any form of change. This book addressed this topic in an informative and helpful manner."
Dr. Chinmoy Sarkar of Tata Consultacy Services in Calcuta, one of India's top IT companies and Asia's leading software and management consultancy firm wrote: "The author's systematic approach to explaining this subject and specific techniques suggested in this book would guide everyone in understanding the concept. The presentation is excellent. A book on this subject would have been more useful five years ago for the development of a management philosophy. I wish the book could reach every manager's desk"
Anthony Forbes-Roberts an MBA student wrote: "I found the work to be a useful reference for my MBA studies. It is a good introduction to some of the key tenets of Organizational Behaviour."
Organizational Transformation : A Manager's Guide
Organizational Transformation : A Manager's Guide,Michael Hick,Hick Shenton Associates,0968359108,Business & Economics / Leadership,Business & Economics / Organizational Behavior,Industrial management,Leadership,Organizational Behavior,Organizational change,Quality control,Reengineering (Management),Strategic planning
English Books:
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