Editorial Reviews
Book Description
'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.
When successfully incorporated as part of HR strategy, empowerment can:
* enable organizations to gain commercial and competitive advantage
* become more flexible
* improve employee commitment
* use the skills of individual employees to best advantage and enhance personal capabilities.
'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.
A well-established and proven management technique
Empowerment as a vital part of HR Strategy
International industry case studies
Book Info
Shows managers and students the effect of empowerment on human resource strategy. Shows how empowerment may be incorporated into HR strategy to: improve employee commitment, maximize the capabilities of individual employees, become more flexible, and gain commercial and competitive advantage.
Empowerment: HR Strategies for Service Excellence : HR strategies for service excellence (Hospitality, Leisure and Tourism)
Empowerment: HR Strategies for Service Excellence : HR strategies for service excellence (Hospitality, Leisure and Tourism),Conrad Lashley,Butterworth-Heinemann,0750652446,Business & Economics,Business / Economics / Finance,Business/Economics,Customer services,Human Resources & Personnel Management,Industries - Hospitality, Travel & Tourism,Management,Quality control,Service industries,Statistics,Subjects & Themes - Travel - General,Business & Economics / Human Resources & Personnel Management,Hospitality industry,Personnel & human resources management
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