Customer Care in Healthcare Certificate Program Manual and CD: for all Members of a Healthcare Organization, Including Office Staff, Executives, Receptionists, ... Quality Management in Customer Service

Customer Care in Healthcare Certificate Program Manual and CD: for all Members of a Healthcare Organization, Including Office Staff, Executives, Receptionists, ... Quality Management in Customer Service

Editorial Reviews
Foreword Reviews, October, 2004
Four stars for the series: "enable(s)any health care organization to change their organizational culture and deliver customer satisfaction."

Book Description
The Customer Care in Healthcare Certificate Program combines 4 Customer Care in healthcare courses in one package. The courses are interactive and focus on teaching a technique or idea followed by reinforcement and application via questions and answers.

Customer Care in Healthcare Certificate Program Manual and CD: for all Members of a Healthcare Organization, Including Office Staff, Executives, Receptionists, ... Quality Management in Customer Service

Customer Care in Healthcare Certificate Program Manual and CD: for all Members of a Healthcare Organization, Including Office Staff, Executives, Receptionists, ... Quality Management in Customer Service,Daniel Farb,University Of Health Care,1932634657,Business & Economics,Business/Economics,Customer Service,Education & Training,Human Resources & Personnel Management,Medical / Nursing,Medical / General

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