IMOLP Getting TQM to Work (Institute of Management Open Learning Programme)
IMOLP Getting TQM to Work (Institute of Management Open Learning Programme)
Editorial Reviews
Book Description
Objectives - by the end of this workbook you should be able to:
· Understand the four key stages in implementing a successful TQM programme
· Apply the right process management tools
· Create the right culture for successful change management programmes
· Manage staff to ensure implementation of TQM, effectively communicating, empowering and motivating
· Set goals for an effective TQM programme and set up mechanisms for problem solving.
*Understanding, preparing and planning for TQM
*Communicating and setting goals and measuring performance
*Creating the right culture for motivation and empowerment
*Techniques for process management including part analysis, fishbone and flow-charts
IMOLP Getting TQM to Work (Institute of Management Open Learning Programme),THE INSTITUTE OF MANAGEMENT,Gareth Lewis,Pergamon Flexible Learning,0750636645,Business & Economics,Business / Economics / Finance,Business/Economics,Human Resources & Personnel Management,Leadership,Management - General,Business & Economics / Management,Quality Assurance (QA) & Total Quality Management (TQM)
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