Caring for the Customer Super Series, Fourth Edition (ILM Super Series)

Caring for the Customer Super Series, Fourth Edition (ILM Super Series)

Editorial Reviews
Book Description
With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.

*Developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management
*Well-structured and easy to follow
*Fully revised and updated

Caring for the Customer Super Series, Fourth Edition (ILM Super Series),Jane Edmonds,Howard Senter,Pergamon Flexible Learning,0750658401,Business & Economics,Business / Economics / Finance,Business/Economics,Human Resources & Personnel Management,Management - General,Business & Economics / Management

English Books:

1. Causes of Failure in Performance Appraisal and Supervision
2. Challenges For European Management in a Global Context: Experiences From Britain and Germany
3. Change Management Effectiveness Profile Facilitation Guide
4. Coaching for Meaning : The Culture and Practice of Coaching and Team Building
5. Coaching for Results: Coaching Skills Assessments (Packet of 10)
6. Corporate Sin : Leaderless Leadership and Dissonant Workers
7. Creating a Shared Team Purpose Workshop
8. Delivering Training Super Series, Fourth Edition (ILM Super Series)
9. Dependent Care and the Employee Benefits Package
10. Developing Human Capital in American Manufacturing : A Case Study of Barriers to Training and Development

English Books

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