Training for Managers and Executives: The Service Pro--Service Leadership

Training for Managers and Executives: The Service Pro--Service Leadership

Editorial Reviews
Book Description
Your leaders should attend this program just before or after they have participated in The Service Pro: Better, Faster, and Different training program. It presents proven strategies and techniques to motivate employees and lead an organization that is truly focused on customers and providing outstanding customer service. Leaders will learn how to: .Define reality with customer information, listening stategies, and measurements .Align the system and remove barriers to service success .Level the playing field with performance boundaries, accoutability and recognition. The Service Pro: Service Leadership package includes a Facilitators Guide which contains step-by-step instructions for a one-day training program: .PowerPoint presentation .5 Leader Workbooks .5 Copies of The Service Pro book.

Training for Managers and Executives: The Service Pro--Service Leadership,Rick Tate,Josh Stroup,HRD Press, Inc.,0874257352,Business / Economics / Finance,Human Resources & Personnel Management

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