Training for Everyone: The Service Pro--Better, Faster, and Different

Training for Everyone: The Service Pro--Better, Faster, and Different

Editorial Reviews
Book Description
This front-line employee training program presents a framework for improving service quality where it counts - at the point of contact with the customer. It teaches employees key concepts that win customers and drive loyalty. Participants will learn to: .Recognize the challenges in an economy in which the customer has the power .Enhance their personal competencies in the area of service quality .Learn the ways that support specific customer service tactics have-personally and for their organization. The Service Pro:Better, Faster, and Different package includes a Facilitator's Guide, which contains step-by-step instructions for a one-day training program: .PowerPoint Presentation .Video .5 Participant Workbooks .5 copies of The Service Pro book.

Training for Everyone: The Service Pro--Better, Faster, and Different,Rick Tate,Josh Stroup,HRD Press, Inc.,0874257336,Business & Economics,Business / Economics / Finance,Business/Economics,Human Resources & Personnel Management,Management - General,Skills

English Books:

1. Training for Managers and Executives: The Service Pro--Service Leadership
2. Training : Research and Practice
3. Violence In The Workplace: Myth & Reality
4. Voluntary Employee Withdrawal and Inattendance (Industrial and Organizational Psychology: Theory, Research and Practice)
5. Working Postures and Movements; Tools for Evaluation and Engineering
6. Work Process Knowledge (Routledge Studies in Human Resource Development)
7. 50 Activities for Developing People Skills
8. 50 Activities for Managing Stress
9. Advances in Accounting Behavioral Research, Volume 5 (Advances in Accounting Behavioral Research)
10. A Handbook of Work and Organizational Psychology : Volume 3 : Personnel Psychology

English Books

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