Service Pro: Service Leadership Workbook: Packet of 5
Editorial Reviews
Book Description
Overview: A comprehensive program targeting customer service IN's and OUT's, ideal for today's competitive market. Program includes videos, stories, exercises, overheads, role-plays, and more for both managers and service personnel. Key Benefits: • Build a sustainable, competitive advantage in your organization. • Teach your employees how to service your customers properly, at lightning speed. • Motivate your employees to make a sustainable commitment to your customers. In short, The Service Pro provides the tools and techniques-and the all-important motivation-to raise service to levels that can give your organization a competitive edge. Key Features: • Hard-hitting 1-day workshop for service personnel provides both the "why" it's so important and the "how" training on key competencies. • Companion 1-day workshop for leaders is absolutely essential for managers who must understand the big picture and be able to align systems, support, and recognition to make superior service a competitive strategy. • Modular training design enables the trainer to adjust emphasis and work effectively within time constraints. Description: The Service Pro combines knowledge of customer situations with the latest consumer research to explore better ways to service your customer. The Service Pro is a comprehensive program with everything you need to turn your customer service personnel in to "Service Pros" who truly care that their customers have a great experience. They are passionate about servicing their customers. They will earn repeat business . . . drive in valuable referrals . . . enhance your industry reputation. The Service Pro Program consists of five basic training modules and one supplementary module, along with a step-by-step Facilitator's Guide with instructions for running each module.
Training for Managers and Executives
Service Pro: Service Leadership Workbook: Packet of 5,Rick Tate,HRD Press, Inc.,0874257344,Business & Economics,Business / Economics / Finance,Business/Economics,Customer Service,Human Resources & Personnel Management
English Books:
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