Twenty Training Workshops for Customer Service: Volume 2

Twenty Training Workshops for Customer Service: Volume 2

Editorial Reviews
Book Description
Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainer's notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!

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Training Objectives

Develop a cohesive customer service policy
Identify service improvement opportunities
Measure customer service effectiveness

Twenty Training Workshops for Customer Service: Volume 2,Sarah Cook,HRD Press,0874252261,Business / Economics / Finance,Human Resources & Personnel Management,Reference

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1. Understanding Organizations through Language
2. Understanding Quality Super Series, Fourth Edition (ILM Super Series)
3. Up Deer Creek Simulation: Packet of 5 Participant Materials for Grand Canyon Adventure
4. We Want Jobs; A History of Affirmative Action (Studies in African American History and Culture)
5. Women's Employment in Japan: The Experience of Part-time Workers
6. 20 Active Training Programs (Twenty Active Training Programs)
7. Accreditation Of Employee Assistance Programs (Employee Assistance Quarterly)
8. A Cognitive Approach to Performance Appraisal (People and Organizations)
9. Advances in Global Leadership, Volume 1 (Advances in Global Leadership)
10. Adventure in the Amazon (Pfeiffer)

English Books

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