The Customer Call Center Outback: A Frontline Supervisor's Map to Success

The Customer Call Center Outback: A Frontline Supervisor's Map to Success

Editorial Reviews
Book Description
The Customer Call Center Outback has been written to provide some basic support for this critical role. A oworkbooko format has been designed to make it an easy-to-use reference tool for those leaders we call supervisors. The goal is to offer suggestions

The Customer Call Center Outback: A Frontline Supervisor's Map to Success,Michael D. Trotter,Purdue University Press,1557532591,Business & Economics,Business / Economics / Finance,Business/Economics,Customer Service,Customer relations,Entrepreneurship,Human Resources & Personnel Management,Management,Office Automation,Supervision of employees,Business & Economics / Office Automation

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