Human Resource Management: A Customer-Oriented Approach
Editorial Reviews
Book Description
Human Resource Management: A Customer Oriented Approach addresses the needs of human resource management in the hospitality industry. Drawn from industry research and developments in real organizations, the book presents a comprehensive and practical discussion of the human resource issues unique to the hospitality industry. Dedicated to identifying and addressing customer needs, developing outstanding service, and maintaining total quality service; the book presents the role of HRM activities and provides applications of those functions to improving service, productivity, and profit. It presents total quality management in a practical manner so readers can apply these ideas in the workplace. And it emphasizes diversity, ethics, discrimination, and the ways hospitality managers address these issues. A valuable reference for any manager in a hospitality business seeking to improve the functioning of that organization.
Card catalog description
This book, drawing upon hundreds of examples from leading large and small hospitality organizations, shows how human resource strategies and programs are proving to be the key to success in the hospitality industry of the 21st century. In particular, this book introduces a new approach to the study of human resource management in the industry. Human resource management is the link between the organization's people and the customers they serve. In this book, for the first time ever, all three parts of this critical triad relationship are examined and through the use of examples, self-feedback exercises, and case studies in each chapter, readers are given the opportunity to both learn and apply human resource concepts to job-related situations.
Human Resource Management: A Customer-Oriented Approach
Human Resource Management: A Customer-Oriented Approach,Diann R. Newman,Richard M. Hodgetts,Prentice Hall,0132536757,Business & Economics,Business / Economics / Finance,Case studies,General,Human Resources & Personnel Management,Personnel And Human Resources Management,Personnel management,Reference,United States,Business & Economics / Hospitality, Travel & Tourism
English Books:
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