High-Impact Training : Getting Results and Respect

High-Impact Training : Getting Results and Respect

Editorial Reviews
Review
"Lapidus brings together the vision and the reality with stories, examples, and action steps you can apply. Let this text be your guide to high impact results." (Ron Kaufman, managing director, Active Learning!; author, the Secrets of Superior Service)

"This is an important and timely book. The training profession needs this type of material to help move training into the future." (Fran Rees, author, Facilitator's Excellence)

Book Description
Who is the real customer of training? Don't stay caught in old school thinking. The participant is not your customer. You may think that because your participants are smiling when they leave the training room that you have conducted a successful session. But did you know that nearly ninety percent of training efforts are wasted? The new skills you've taught are often never put into action and those that are used are often used ineffectively.

You real customers are the supervisors and managers that hired you to train their employees. They are counting on you to organize and implement training that makes their business more successful. If your participants only retain ten percent of what you've taught them, you've failed your employer.

High-Impact Training presents an easy-to-follow, easy-to-implement, seven-step model that will help you:
• Identify and partner with your customer
• Conduct high impact needs assessment
• Select and source high impact programs
• Design high impact training events
• Facilitate mutual assessment and feedback
• Design training to meet future needs

• More constructive input from your customers
• The most relevant training possible
• Increased participant retention of lessons
• Meeting company objectives

Every step of the way, the author highlights the differences between the traditional approach and the high-impact approach to training. The accompanying disk contains reproducible worksheets, forms, checklists and customizable form.

With High-Impact Training as your guide, you'll soon be seeing the results and the respect you deserve.

High-Impact Training : Getting Results and Respect

High-Impact Training : Getting Results and Respect,Todd Lapidus,Pfeiffer,0787946427,Business & Economics,Business / Economics / Finance,Business/Economics,Employee Training And Development,Employees,Entrepreneurship,Human Resources & Personnel Management,Training,Training of,Business & Economics / Human Resources & Personnel Management,Industrial or vocational training,Personnel & human resources management

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4. Human Resource Management: A Customer-Oriented Approach
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9. Internal Relationship Management: Linking Human Resources To Marketing Performance (Journal of Relationship Marketing)
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English Books

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