20 Training Workshops for Listening Skills

20 Training Workshops for Listening Skills

Editorial Reviews
Book Description
Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete.

Training Objectives
Demonstrate how effective listening can enhance organizational performance
Improve interpersonal relationships among staff
Eliminate common blockages to listening
Selected Workshops
How Well do You Listen?
Blocks to Listening
Listening Between the Lines
Active Listening
Communication Styles two-way Communication
Listening and Stress
When the Phone Rings
Remembering What You Hear
Notetaking
Concentration
Time Guidelines
Each workshop takes 1-3 hours.

20 Training Workshops for Listening Skills,Clare Prostan,Glenn Sutcliffe,HRD Press,0874252040,Business & Economics,Business / Economics / Finance,Business/Economics,Human Resources & Personnel Management,Management - General,Skills,Communication in management,Listening

English Books:

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3. Applied Human Relations: An Organizational and Skill Development Approach (6th Edition)
4. Applied Measurement Methods in Industrial Psychology
5. Applied Psychology in Personnel Management
6. ASTD Models for Workplace Learning and Performance
7. Basic Interviewing Skills
8. Best Practices : The Model Employee Handbook for California Nonprofits (Jossey-Bass Nonprofit & Public Management Series)
9. Building Trust at the Speed of Change: The Power of the Relationship-Based Corporation
10. Business Dynamics: Class Arrivals Employee Manual (2nd Edition)

English Books

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