Handling Difficult People Manual and CD: With Practical Techniques For Improving Customer Care and Patient Care, for all Levels Such as Office Manager, ... and Executives, who want to Implement Total

Handling Difficult People Manual and CD: With Practical Techniques For Improving Customer Care and Patient Care, for all Levels Such as Office Manager, ... and Executives, who want to Implement Total

Editorial Reviews
Foreword Reviews, October, 2004
Four stars for the series: "enable(s)any health care organization to change their organizational culture and deliver customer satisfaction."

Book Description
Healthcare staff need to handle both difficult customers and dificult patients. The structure of Handling Difficult People is many short suggestions and principles followed immediately by interactive questions and applications.

Handling Difficult People Manual and CD: With Practical Techniques For Improving Customer Care and Patient Care, for all Levels Such as Office Manager, ... and Executives, who want to Implement Total

Handling Difficult People Manual and CD: With Practical Techniques For Improving Customer Care and Patient Care, for all Levels Such as Office Manager, ... and Executives, who want to Implement Total,Daniel Farb,University Of Health Care,1594910219,Business & Economics,Business/Economics,Caregiving,Customer Service,Education & Training,Human Resources & Personnel Management,Medical / Nursing,Medical / General

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