Dealing With Difficult People

Dealing With Difficult People

Editorial Reviews
Book Description
Difficult people can make life impossible. The workplace for example, is inhabited by a wide variety of people, and sometimes it can be difficult to get along with them and get on with your work as well. This book looks at individual behavior, what drives it and how to cope with it. Recognizing that `nice people aren't always like us` the author takes us through dealing with difficult people and awkward situations in a step-by-step guide that includes tips, hints and hazard warnings. A Practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business, and for anyone who has to deal with difficult colleagues or customers.

From the Publisher
Roy Lilley is a writer, commentator and full-time speaker on health, change management and social issues in the UK, Europe and the US.

Dealing With Difficult People,Roy Lilley,Roy Lilley,Kogan Page Business Books,0749436913,Business & Economics,Business / Economics / Finance,Business Communication - General,Business/Economics,Human Resources & Personnel Management,Interpersonal Relations,Management - General,Organizational Behavior,Business & Economics / Business Communication,Personnel & human resources management

English Books:

1. Employee-Centered Management: A Strategy for High Commitment and Involvement
2. Employee Retention: Solving the Healthcare Crisis
3. Employment Relations in the Asia Pacific
4. Enlisted Personnel Management : A Historical Perspective
5. Essentials of Human Resource Management
6. Establishing and Building Employee Assistance Programs
7. Evaluation in Practice: A Methodological Approach
8. Games for Mastering Fear: How to Play the Game of Life with a Calm Confidence
9. Goal/Objective Setting Profile: Packet of 5
10. Handling Difficult People Manual and CD: With Practical Techniques For Improving Customer Care and Patient Care, for all Levels Such as Office Manager, ... and Executives, who want to Implement Total

English Books

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