Winning Ways: The Funeral Profession's Guide to Human Relations
Editorial Reviews
Book Description
Written for the funeral service industry by a funeral service professional, this unique book teaches effective methods of interacting with people.
From the Back Cover
Key Benefit: Written for the funeral service industry by a funeral service professional, this unique book teaches effective methods of interacting with people. This is the only book on the market fully devoted to funeral service human relations. Key Topics: Emphasizing service excellence and communication skills, this texts takes an easy-to-read, common sense approach to the funeral profession. Features include building a professional attitude, dealing with difficult family situations, enhancing funeral director skills, and funeral service etiquette. Numerous case studies help reinforce valuable principles and concepts. Market: Mortuary science students, professional funeral directors.
Winning Ways: The Funeral Profession's Guide to Human Relations,Todd W. Van Beck,McGraw-Hill/Appleton & Lange,0838596460,Business / Economics / Finance,Death And Dying (Sociological Aspects),Family & General Practice,Human Resources & Personnel Management,Interpersonal Relations,Interpersonal communication,Mourning etiquette,Practice,Social Science,Sociology,Sociology - General,Undertakers and undertaking,Medical / Family & General Practice,Public relations,Service industries,The Environment
English Books:
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