Quality Service: What Every Hospitality Manager Needs to Know

Quality Service: What Every Hospitality Manager Needs to Know

Editorial Reviews
Book Description
Provides 32 Application Interaction Exercises that takes the reader through every aspect of customer service, from assessing customer expectations, to creating a quality service environment, to maintaining quality service. Softcover.

Book Info
Provides 32 Application Interaction Exercises that takes the reader through every aspect of customer service, from assessing customer expectations, to creating a quality service environment, to maintaining quality service. Softcover.

Quality Service: What Every Hospitality Manager Needs to Know

Quality Service: What Every Hospitality Manager Needs to Know,William B. Martin,Prentice Hall,0130930180,Business & Economics,Business / Economics / Finance,Business/Economics,Customer Service,Entrepreneurship,Hospitality industry,Industries - Hospitality, Travel & Tourism,Management - General,Business & Economics / Customer Service

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