Measuring Organizational Improvement Impact (Quality Improvement Series)

Measuring Organizational Improvement Impact (Quality Improvement Series)

Editorial Reviews
Book Description
Evaluate your organization's improvement impact by examining the transition of the organization's measures into performance goals. You'll also learn how to clarify your organization's vision and mission in terms of measurable results.

About the Author
RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.

Measuring Organizational Improvement Impact (Quality Improvement Series),Richard Y. Chang,Paul De Young,Pfeiffer,0787951013,Business & Economics,Business / Economics / Finance,Business/Economics,Human Resources & Personnel Management,Leadership,Measurement,Organization Development,Organizational effectiveness,Performance,Reference,Business & Economics / Human Resources & Personnel Management,Organizational theory & behaviour,Quality Assurance (QA) & Total Quality Management (TQM)

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