Emotional Capital: Capturing Hearts and Minds to Create Lasting
Editorial Reviews
Book Description
In Emotional Capital, Thomson illustrates the real-life impact of a fired-up workforce on financial performance and shows how to manage and leverage knowledge and emotion to drive positive change and lasting business success.
Back Cover Copy
‘Our people are our most valuable asset.' This has become the rallying cry for many organizations in recent years, yet has failed to deliver the desired business results. Kevin Thomson contends that people assets can only be harnessed by managing both intellectual capital (your peoples' knowledge) and emotional capital (the feelings and beliefs that motivate people to take positive action). Knowledge management is moving up the agenda in many companies. Yet organizational knowledge is meaningless if your people are unmotivated, apprehensive or uncommitted. How many companies have paid the price of an alienated workforce with problems like poor customer service, labour disputes and low productivity - all hallmarks of low emotional capital? Emotional capital can be managed as a tangible asset and a direct contributor to the balance sheet. In Emotional Capital, Thomson illustrates the real-life impact on financial performance through the experiences of leading companies, and shows how to manage and leverage knowledge and emotions to drive positive change and business success. "Emotions can build shareholder value - which is why this book is so significant and should be required reading for all business leaders." Lawrence A. Weinbach Chairman, President, and Chief Executive Officer, Unisys Corporation "Like all the best ideas, Emotional Capital is simple" The Guardian "Brilliant! A substantial development of the balanced scorecard in establishing the true value of the business." Stephen Robinson Director of MBA Programmes, Ashridge Management College
--This text refers to the
Paperback
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Emotional Capital: Capturing Hearts and Minds to Create Lasting
Emotional Capital: Capturing Hearts and Minds to Create Lasting,Kevin Thomson,Capstone,1900961628,Business & Economics,Business / Economics / Finance,Business/Economics,Employee motivation,General,Human Resources & Personnel Management,Personnel management,Psychological aspects,Psychology, Industrial,Business & Economics / General,Organizational theory & behaviour,Social, group or collective psychology
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