Call Centres and Human Resource Management

Call Centres and Human Resource Management

Editorial Reviews
Book Description
This book looks at Human Resource Management in call centers from an international perspective using research from leading academics in the field. The characteristics and features of working in a call center are examined by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.

Call Centres and Human Resource Management,Stephen Deery,Nick Kinnie,Palgrave Macmillan,1403913048,Australia,Business & Economics,Business / Economics / Finance,Business/Economics,Call centers,Customer Service,Customer services,Great Britain,Management,Management - General,Personnel management,Business & Economics / Management,Personnel & human resources management,Service industries

English Books:

1. Case* Method : Business Interviewing (Case Method)
2. Clinical Delegation Skills: A Handbook for Professional Practice
3. Coaching for Commitment, Problem-Solving Skills Questionnaire : Interpersonal Strategies for Obtaining Superior Performance from Individuals and Teams
4. Coaching Through Effective Feedback: A Practical Guide to Successful Communication (Management skills series)
5. Diversity in the Workplace: Human Resources Initiatives
6. Emotional Capital: Capturing Hearts and Minds to Create Lasting
7. Empowerment: Building a Committed Workforce (The Fifty Minute Series)
8. Engineering Effective Learning Toolkit (Learning and Performance Toolkit Series)
9. Fifty Activities for Coaching-Mentoring
10. From Worst to First: Behind the Scenes of Continental's Remarkable Comeback

English Books

Recommended Books

1. Creating Light
2. Boys Over Flowers
3. Corporate Finance Theory
4. Economics of Poverty Inequality and Discrimination
5. Enlisted Personnel Management : A Historical Perspective
6. Drying and Storage Of Grains and Oilseeds
7. Crystal Design : Structure and Function
8. Finite Dimensional Vector Spaces.
9. It Happened in Boston
10. Flower Essences: Reordering Our Understanding and Approach to Illness and Health
11. Complete M1 Garand
12. Gardening for the Birds
13. GERMAN MEDALS AND POLITICAL AWARDS, THE SATELLITE STATES
14. Electricity 2: Devices, Circuits and Materials
15. Financing Sport, Second Edition