The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Participant's Workbook (Active Training Series)
The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Participant's Workbook (Active Training Series)
Editorial Reviews
Review
"In less time than it takes to go out to lunch, participants gain valuable knowledge, master practical techniques, and acquire skills immediately applicable to personal or professional situations. Practical, participative, producing results—what more could any trainer or performance-improvement technologist want?"
--Elaine Biech, author, Training for Dummies
Book Description
Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit—creating a win-win situation. How to Resolve Conflict Effectively, Participant’s Workbook   from the popular 60-Minute Active Training Series offers you an effective, yet brief program that will teach you the skills needed to successfully resolve conflict and create win-win situations. Specifically, you will learn how to
- Get tension right out on the table
- Figure out what’s bothering the other person
- Communicate the real, underlying concerns
The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Participant's Workbook (Active Training Series)
The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Participant's Workbook (Active Training Series),Mel Silberman,Freda Hansburg,Pfeiffer,0787973564,Business & Economics,Business / Economics / Finance,Business/Economics,Training,Business & Economics / Training,Business & Management
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