Rethinking Performance Measurement
Editorial Reviews
Review
'This book is a must-buy for any senior managers of service firms that aspire to have their companies survive and prosper even as competition inevitably increases.' Professor Ian MacMillan, Wharton School of Management, University of Pennsylvania
'Rethinking Performance Measurement challenges fundamentally some of the assumptions held about measurement today.' Professor Andy Neely, Cranfield School of Management
'This book is a 'must read' for managers in balanced scorecard organizations.' Professor Harold Doty, School of Management, Syracuise University
Book Description
Performance measurement remains a vexing problem for business firms and other kinds of organizations. The "balanced scorecard", widely touted as a solution to problems of performance measurement and strategic planning, has no strong basis in theory. Moreover, implementation of the "balanced scorecard" may create many more problems than it solves. This text returns to the fundamentals by asking what is the performance of the firm, can this performance be measured, and what are reasonable second-best measures if the first-best measures we would like to have are not available.
Rethinking Performance Measurement
Rethinking Performance Measurement,Marshall W. Meyer,Cambridge University Press,0521812437,Business & Economics,Business / Economics / Finance,Business/Economics,Entrepreneurship,Leadership,Management - General,Measurement,Organizational Behavior,Organizational effectiveness,Performance,Total quality management,Business & Economics / Management,Finance & Accounting,Personnel & human resources management
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