Making Conflict Resolution Happen: A Simple and Effective Guide to Dealing with Conflict at Work (Making it Happen series)
Making Conflict Resolution Happen: A Simple and Effective Guide to Dealing with Conflict at Work (Making it Happen series)
Editorial Reviews
Book Description
Dealing with conflict, handling difficult situations, and getting the most out of difficult people can be the most challenging tasks of any manager or team leader. This book shows how to implement processes for resolving workplace conflict in a way that will leave all participants feeling that they have had a win-or at least feeling that their concerns are acknowledged and that the final solution to the problem is fair, reasonable, and agreeable.
About the Author
Laurie Dicker is a management consultant specializing in the areas of conflict management, leadership, supervision, performance development, team building, and career transition.
Making Conflict Resolution Happen: A Simple and Effective Guide to Dealing with Conflict at Work (Making it Happen series),Laurie Dicker,Allen & Unwin Pty., Limited (Australia),1865089915,Business & Economics,Business / Economics / Finance,Business Communication - General,Business/Economics,Decision Making & Problem Solving,Entrepreneurship,Management - General
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