Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization (Jossey Bass Business and Management Series)

Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization (Jossey Bass Business and Management Series)

Editorial Reviews
Book Description
Provides a blueprint for building and maintaining a total organizational commitment to greater customer satisfaction. Examples from a wide range of businesses and nonprofit organizations and important new data from Hay Group surveys and studies offer an inside look at the training and management practices of seventeen companies noted for superior service. Describes how management, by establishing the highest standards of excellence, can create an organization that truly serves the customer.

Inside Flap Copy
Provides a blueprint for building and maintaining a total organizational commitment to greater customer satisfaction. Examples from a wide range of businesses and nonprofit organizations and important new data from Hay Group surveys and studies offer an inside look at the training and management practices of seventeen companies noted for superior service. Describes how management, by establishing the highest standards of excellence, can create an organization that truly serves the customer.A blueprint for building and mainting total organizational commitment to customer satisfaction. Real-world examples, important new data, surveys and studies offer an inside look at the training and management practices of seventeen companies noted for their superior service.

Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization (Jossey Bass Business and Management Series)

Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization (Jossey Bass Business and Management Series),Robert L. Desatnick,Denis H. Detzel,Jossey-Bass,1555424155,Business / Economics / Finance,Business/Economics,Customer Service,Customer relations,Customer services,Entrepreneurship,Sales & Selling - Techniques,Personnel & human resources management,Production & quality control management,Public relations

English Books:

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3. One-on-One Training : How to Effectively Train One Person at a Time
4. Opportunities in Human Resource Management Careers
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9. Productivity in Organizations: New Perspectives from Industrial and Organizational Psychology (Jossey Bass Business and Management Series)
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English Books

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