Commit to Quality

Commit to Quality

Editorial Reviews
Book Description
An exhaustive look at the quality team process, this book deals exclusively with implementing a quality program in a service business. Discusses implementation, development, value analysis, and the differences between quality team and quality circle concepts. Examines in detail the successful quality program used at the Paul Revere Insurance Companies, explaining both how and why the program worked.

Commit to Quality,Patrick L. Townsend,Wiley,0471520187,Business/Economics,Corporate & Business History - Strategies,Employee Participation In Management,General,Psychology,Quality Control,Quality assurance,Quality circles,Value analysis (Cost control),Business & Economics / Quality Control,Personnel & human resources management,Quality Assurance (QA) & Total Quality Management (TQM),USA

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