How to Resolve Conflicts at Work
Editorial Reviews
Book Description
Conflict isn't all bad. But when it leads to bad decisions, confusion, hostility, or a host of other workplace ills, it's the worst thing that can happen to an assistant's career.
This user-friendly, how-to book not only helps assistants work well with others, but also shows how to work cooperatively and resolve conflict before it gets out of control. They'll get down-to-earth, sensitive, practical advice on such matters as:
* distinguishing personality conflicts from operational problems * knowing when it's OK to be angry * why "giving in" is seldom the right thing to do * specific advice for handling whiners, know-it-alls, manipulators, and other pain-in-the-neck types * building strong, productive relationships with supervisors and coworkers.
Book Info
Designed for administrative assistants who want to do their current jobs well and prepare themselves for future careers in management. Supplies administrative assistants and secretaries with practical advice on how to distinguish personality conflicts from operational problems. Softcover. DLC: Conflict management.
How to Resolve Conflicts at Work
How to Resolve Conflicts at Work,Florence M. Stone,AMACOM,0814479898,Business & Economics,Business / Economics / Finance,Business Communication - General,Business Life - General,Business/Economics,Careers - General,Conflict management,Decision Making & Problem Solving,Human Relations In Business,Leadership,Reference - General
English Books:
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