The Conflict Management Skills Workshop : A Trainer's Guide (The Trainer's Workshop(TM) Series)

The Conflict Management Skills Workshop : A Trainer's Guide (The Trainer's Workshop(TM) Series)

Editorial Reviews
Book Description
When conflict festers, employees become stressed and demoralized--and productivity suffers. But in today's diverse workplace, conflicts and misunderstanding are inevitable. One of the most effective ways to handle conflict is to help employees develop the skills they need take to control and defuse strained relationships and situations.

The Conflict Management Skills Workshop is an accessible, non-academic workshop that offers trainers everything they need to design and deliver a program that works. The workshop provides tools for facilitators to help the group come to terms with the source of their conflict using discussion, story telling, reflections, and inter-active exercises. The workshop includes:

* Practice activities, handouts, Q & A lists, and overheads
* Stories that will help clarify points and stimulate discussion
* More than 20 reproducible reflection journals, case studies, and action planners.

About the Author
Bill Withers (Collingswood, NJ) is responsible for organizational development, training, and dispute resolution for R&B, Inc. He has consulted with and created his innovative designs for client companies in the United States, South Africa, Canada, Russia, and China.

The Conflict Management Skills Workshop : A Trainer's Guide (The Trainer's Workshop(TM) Series),Bill Withers,American Management Association,0814470920,Business / Economics / Finance,Communication in management,Conflict management,Employees,Entrepreneurship,Handbooks, manuals, etc,Human Resources & Personnel Management,Interpersonal Relations,Interpersonal communication,Social Conflict,Social Science,Sociology,Sociology - General,Training

English Books:

1. The Consultative Approach: Partnering for Results!
2. The E-Learning Fieldbook : Implementation Lessons and Case Studies from Companies that are Making E-Learning Work
3. The Employer Safety Guidebook To Zero Employee Injury
4. The Future of Staff Groups: Daring to Distribute Power and Capacity
5. The Gentle Revolution : Men and women at work: what goes wrong and how to fix it
6. The Human Capital Edge: 21 People Management Practices Your Company Must Implement (Or Avoid) To Maximize Shareholder Value
7. The Human Challenge: Managing Yourself and Others in Organizations
8. The Improvement Engine: Creativity & Innovation Through Employee Involvement : The Kaizen Teian System
9. The Insider's Guide to Household Staffing
10. The Manager as Mentor (The Manager as ...)

English Books

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