Customer Service Training (Astd Trainer's Wordshop)

Customer Service Training (Astd Trainer's Wordshop)

Editorial Reviews
Book Description
For any organization that wants to raise the bar for service excellence, this book provides practical, hands-on guidance to help you quickly develop guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers, and assessment instruments help you teach employees the importance of customer service and improve their performance.

Customer Service Training (Astd Trainer's Wordshop),Maxine Kamin,ASTD,1562863304,Business & Economics / Customer Service,Business & Economics / Training,Business / Economics / Finance,Career/Job,Human Resources & Personnel Management,Business & Economics,Customer Service,Customer services,Employees,Non-Classifiable,Training,Training of

English Books:

1. Dealing With Difficult People (The Results Driven Manager Series)
2. Developing The Leaders Around You
3. Effective Coaching : Lessons from the Coach's Coach
4. Effective Competency Modeling and Reporting (With CD-ROM)
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6. Executive Coaching : A Guide for the HR Professional
7. Extreme Facilitation : Guiding Groups Through Controversy and Complexity
8. Finding Your Voice : Learning to Lead . . . Anywhere You Want to Make a Difference
9. Flip Charts : How to Draw Them and How to Use Them
10. Foundations of Human Resource Development

English Books

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