Editorial Reviews
Review
"The book has a wealth of information about performance measurement" (Philanthropy News Digest, 4/7/2004)
Book Description
In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance.
Measuring Performance in Public and Nonprofit Organizations (The Jossey-Bass Nonprofit and Public Management Series)
Measuring Performance in Public and Nonprofit Organizations (The Jossey-Bass Nonprofit and Public Management Series),Theodore H. Poister,Jossey-Bass,078794999X,Business & Economics,Business / Economics / Finance,Business/Economics,Measurement,Nonprofit Organizations & Charities,Nonprofit organizations,Organizational effectiveness,Performance,Public Affairs & Administration,Public administration,Business & Economics / Nonprofit Organizations & Charities,Civil service & public sector,Non-profitmaking organizations,Personnel & human resources management,USA
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