Dealing with Difficult Participants : 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations
Editorial Reviews
Book Description
If you deal with difficult participants in your training sessions, you know the destructive effect they can have on their own learning, as well as on the group's learning process. This helpful guide book provides you with the knowledge and skills needed to deal with almost any difficult participant.
You'll learn first how to identify the types of difficult participants, and then how to decide which technique (127 in all) is best suited for dealing with that individual. Finally, you'll learn the steps of each technique and how to achieve maximum results.
Learn to deal with "difficult participant" types such as:
Don't let difficult participants get the best of you. Maximize the learning potential in all your training sessions with Dealing with Difficult Participants!
From the Inside Flap
You know the destructive effect that difficult participants can have on their own learning, as well as on the group's learning process. This practical—and funny!—guide teaches you how to identify a difficult participant, and then how to decide which technique (127 in all) is best suited for dealing with that individual. Some people know how to take a hint. Others don't. So for each difficult participant, the authors provide a list of strategies. The strategy list starts indirect and preventitive, then becomes progressively more direct and corrective. Sometimes, when you request that participants turn off their beepers and cellular phones before attAnding the workshop, they will oblige...and disruptions cease. But other times, with truly difficult participants, you might need to actually "confiscate" beepers and cell phones before a session. The authors offer a whole array of strategies for each difficult participant: some (not-so-difficult) participants will require little prompting; others will require a lot.Learn to deal with types such as:
Dealing with Difficult Participants : 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations,Bob Pike,Arch Dave,Pfeiffer,078791116X,Business & Economics,Business / Economics / Finance,Business/Economics,Employee Training And Development,Employees,Human Resources & Personnel Management,Training,Training of,Business & Economics / Training,Business negotiation,Management & management techniques,Personnel & human resources management
English Books:
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