The Customer Service Activity Book: 50 Activities For Inspiring Exceptional Service

The Customer Service Activity Book: 50 Activities For Inspiring Exceptional Service

Editorial Reviews
Book Description
From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern.

The Customer Service Activity Book presents an array of dynamic and engaging activities that:

* Reinforce what good customer service is -- and is not
* Demonstrate how to work together most constructively and efficiently
* Prove the value and the importance of "sharing the load"
* Show how to increase productivity and performance while enhancing relationships with customers

Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program.

About the Author
Darryl S. Doane and Rose D. Sloat (Canton, OH) are international performance-based training and development specialists, and the owners of The Learning Service, Ltd.

The Customer Service Activity Book: 50 Activities For Inspiring Exceptional Service,Darryl S. Doane,Rose D. Sloat,AMACOM,0814472591,Business & Economics,Business / Economics / Finance,Business/Economics,Customer Service,Customer services,Sales & Selling - Techniques,Service industries workers,Training,Training of,Business & Management

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