Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide, 2nd Edition

Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide, 2nd Edition

Editorial Reviews
Book Description
A proven program for increasing your management skills

Managing Assertively has helped tens of thousands of businesspeople become more effective managers by sharpening their people skills. Leading management trainer Madelyn Burley-Allen shows you how you, too, can learn to resolve conflicts and defuse interpersonal problems that invariably arise at work. Her step-by-step techniques, clear examples, and competence-building exercises will immediately improve your supervisory skills, sharpen your self-awareness, and make you a more confident, assertive manager. You'll learn how to:

Use eight building blocks to become a more effective manager
Overcome self-defeating behavior
Handle criticism to maintain and enhance self-esteem
State limits and expectations to clarify assignments
Become a more effective listener
Receive and give positive feedback to enhance team building
Handle conflict, stress, personal problems, and a wide range of other difficult on-the-job situations
By following the user-friendly, interactive, self-teaching format, you can work at your own pace as you master management essentials.

The publisher, John Wiley & Sons
A completely revised and expanded update of its highly successful predecessor designed to help managers improve interpersonal skills and become more effective at their jobs. Features the latest management trends including quality, team building, self-managed work teams and developing positive work relationships. Every chapter ends with a self-test to check your progress. Contains numerous charts, worksheets and graphs which reinforce the text.

Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide, 2nd Edition

Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide, 2nd Edition,Madelyn Burley-Allen,Wiley,0471039713,Assertiveness (Psychology),Business & Economics,Business / Economics / Finance,Business/Economics,Entrepreneurship,Human Resources & Personnel Management,Supervision of employees,Training,Business & Economics / Human Resources & Personnel Management,Personnel & human resources management

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