Editorial Reviews
Review
"A real contribution to advancing the field of systems design." (from the foreward by William L. Ury, coauthor of Getting to Yes and author of Getting Past No)
Book Description
Expert advice on building better conflict management programs
Conflict in the workplace is always an eventuality. But it needn't be so costly or counter-productive. This book presents a clear, step-by-step approach for developing conflict management systems within any organization that anticipate the inevitability of conflict and deal with it in a effecient, cost-effective way. The authors, both promiment experts in the field, present a structured process for assessing conflict management programs in order to improve them or to implement new ones. As such, this book serves as an excellent resource for organization development and human resource professionals and consultants interested in proactively tackling the business concerns that conflict brings.
Designing Conflict Management Systems : A Guide to Creating Productive and Healthy Organizations (Jossey-Bass Conflict Resolution Series)
Designing Conflict Management Systems : A Guide to Creating Productive and Healthy Organizations (Jossey-Bass Conflict Resolution Series),Cathy A. Costantino,Christina Sickles Merchant,Jossey-Bass,0787901628,Business / Economics / Finance,Business/Economics,Conflict management,Entrepreneurship,Leadership,Management - General,Organization Development,Business & Economics / General,Organizational theory & behaviour,Personnel & human resources management
English Books:
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