Customer-Centered Supply Chain Management: A Link-By-Link Guide
Editorial Reviews
Book Description
CUSTOMER-CENTERED SUPPLY CHAIN MANAGEMENT A Link-by-Link Guide
In today's environment of globalism and blink-of-the-eye technological change, manufacturing companies must constantly ask themselves these tough questions:
-- Do we have the best suppliers at the lowest possible prices? -- Are we getting and sending materials as quickly as possible? -- Can the voices of our customers be heard in our processes? -- Are customers satisfied with our products?
Transforming a company's 'supply chain' into an optimally efficient, customer-satisfying process is one of the most crucial challenges of our day. This book provides a pragmatic, step-by-step guide to transforming a supply chain. In great detail, it provides a complete 'bridge' to facilitate change:
creating outcome-driven tasks and processes * retooling the structure and business strategy of the organization * setting up effective people/responsibility charts * incorporating technology for maximum benefit * creating performance-based rewards * measuring results FRED A. KUGLIN (Dallas, TX) is a Lead Client Partner at AT&T Solutions. An expert in start-up operations, logistics, and supply chain management, he has worked internationally with companies that include EDS, A.T. Kearney, and Frito-Lay.
Book Info
Full of case histories from a variety of industries, showing why some supply chain management strategies have succeeded and why others have failed. DLC: Business logistics Cost effectiveness.
Customer-Centered Supply Chain Management: A Link-By-Link Guide,Fred A. Kuglin,American Management Association,0814404081,Business & Economics,Business / Economics / Finance,Business logistics,Business/Economics,Cost effectiveness,Delivery of goods,Management,Management - General,Operations Management,Quality Control,Strategic Planning,Total Quality Management
English Books:
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